Shipping Policy – Village Pets (United Kingdom)
This Shipping Policy applies only to orders shipped within the United Kingdom. It is designed to clearly explain our shipping practices, timelines, and charges. By placing an order with Village Pets, you agree to the terms outlined below.
A. SHIPPING COSTS
Shipping costs are calculated and clearly displayed at checkout.
- Express Shipping Fee: £4.99 (flat rate across the UK)
- Free Express Shipping: Available on orders over £100
All merchant-imposed fees, including handling, packaging, and service charges, are included in the displayed shipping cost. As all orders are shipped domestically within the UK, no customs duties, import taxes, or additional government fees apply.
B. TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order cut-off time: 5:00 PM (GMT) (Monday–Friday)
- Order handling time: 0–1 business day (Monday–Friday)
- Transit time: 1–3 business days (Monday–Friday)
Delivery timelines are estimates and may vary due to external factors.
C. DELIVERY TERMS
Village Pets uses trusted domestic courier services to ensure your order arrives safely, including:
- Royal Mail
- DPD
- Evri (Hermes)
- DHL
The selected carrier depends on the delivery location and order requirements.
D. CHANGE OF ADDRESS
Delivery addresses cannot be changed once an order is in transit. If you need to update your delivery address, please contact us within 12 hours of placing your order: 📧 Email: support@villagepets.uk 📞 Phone: +44 208 657 1791
E. CANCELLATIONS
Orders may be cancelled before they are dispatched. If your order has already been shipped, please refer to our Return & Refund Policy for further instructions.
F. PARCELS DAMAGED IN TRANSIT
If a parcel is visibly damaged at the time of delivery, please refuse the shipment and notify the courier immediately. If the parcel was delivered in your absence and damage is discovered afterward, please contact us within 48 hours: 📧 Email: support@villagepets.uk
G. DIRECT SHIPPING FROM PARTNERS
Some products may be shipped directly from our manufacturing or logistics partners within the United Kingdom.
- Shipping method: Express domestic ground services
- Processing & handling: 0–1 business day
- Shipping time: Typically 1–3 business days
- Tracking information: Provided by email once the order is dispatched
H. INTERNATIONAL ORDERS
Village Pets currently accepts orders within the United Kingdom only. Orders with delivery addresses outside the UK are not accepted at this time.
I. COST TRANSPARENCY
Village Pets is committed to full cost transparency:
All applicable shipping fees are clearly displayed at checkout.
No hidden charges or additional costs after payment.
CONTACT INFORMATION:
Store Name: Village Pets
Business Address: 55 Limpsfield Rd, South Croydon CR2 9LB, United Kingdom
Phone: +44 2086571791
Email: support@villagepets.uk
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday (GMT UTC +0)
Order Cut-off Time: 5 PM (GMT UTC +0)