Billing Terms & Conditions

This Payment Policy explains how transactions are processed at Village Pets and the measures we take to keep your payment information secure. We are committed to providing a clear and transparent checkout process with no hidden fees.

1. Secure Checkout & Currency

All transactions are processed in British Pounds Sterling (GBP £).

At checkout, the final payment page will clearly display the total amount including:

Product Price
The cost of the items you have selected.

Shipping Fees
Free standard shipping on orders over £50.
A £4.99 flat rate applies to orders under £50.

Taxes
Any applicable VAT is included where required.

We do not charge hidden handling or administrative fees.

2. Accepted Payment Methods

We work with trusted payment providers to ensure a secure and flexible checkout experience.

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

All payments are processed securely through trusted payment gateways.

3. Transaction Security & Privacy

Your financial security is very important to us. We take several measures to protect your information.

SSL Encryption
Our website uses Secure Socket Layer (SSL) technology to encrypt data during transmission.

PCI DSS Compliance
We do not store or have direct access to your full credit or debit card details. All sensitive payment information is securely handled by PCI compliant third party payment providers.

Registered Business
All payments are processed under our registered business name, Village Pets.

4. Order Confirmation & Processing

Order Confirmation
After a successful payment, you will receive an Order Confirmation Email with your order details.

Order Cut Off Time
5:00 PM (GMT UTC +0)

Processing Time
Orders placed before 5:00 PM are usually processed the same business day.

Orders are processed Monday to Friday to ensure quick dispatch.

Contact Information

Store Name: Village Pets

Business Address: 55 Limpsfield Rd, South Croydon CR2 9LB, United Kingdom

Phone: +44 2086571791

Email: support@villagepets.uk

Customer Service Hours: (GMT UTC+0)
Monday – Friday
9:00 AM – 5:00 PM

Order Cut-Off Time:
5:00 PM (GMT UTC+0)